Frequently Asked Questions

For purchases made in person, please contact the Stickley company showroom where you placed your order. They will be able to access your specific order information.

For online orders, please contact customer service at stickley.information@stickley.com.

Please visit our Returns, Refunds & Warranties page for detailed information. For both Stickley and non-Stickley branded products, contact service@stickley.com for assistance with warranty claims. Note, however, that for non-Stickley products, warranties and decisions are made independently of Stickley Customer Service, as we act merely as a facilitator between the customer and the manufacturer.

Most custom orders take anywhere from 6 to 10 weeks to deliver, depending on the product and your geographic location. Because of the wide range of choices available, Stickley manufactures nearly every piece of furniture to order. For example, when you order a Stickley bedroom, we will probably be creating the bed and other pieces step by step from the cutting room right through to the finish and trim departments.

For in-store purchases, your Stickley showroom can provide detailed delivery information on your specific order.

For online orders, please contact customer service at stickley.information@stickley.com.

As part of our White Glove delivery service, a delivery team will bring your furniture into your home, perform any needed assembly*, place the piece where you want it, and remove all packaging materials. There is no removal of your old furniture.

*Note that most Stickley pieces are pre-assembled due to the nature of our joinery techniques.

Please see our Delivery & Shipping page for detailed information.

You are welcome to place an order for in-store pickup for products weighing 20 pounds or less. Unfortunately, we can no longer take customer-pickup orders for products over 20 pounds. Please note that all in-store customer pickups are required to happen within 14 days of notification that the product is ready. When picking up, you’ll will be required to present proof of identification and the credit card used to make the purchase.

You can see Stickley furniture in person at a company-owned Stickley showroom (find our showrooms here) or at one of our Authorized Stickley dealers (find a dealer here).

Service visits provided by Stickley are limited to in-warranty products only and are for purchases made on ShopStickley.com or at a company-owned Stickley retail showroom. (For purchases made from an independent dealer, please contact that dealer directly.) Stickley does not offer out-of-warranty repairs on damage, refinishing, reupholstery, etc.

To schedule an in-warranty service call, please call 315.682.5500 or email service@stickley.com. A service technician will determine the best course of action after inspecting the furniture in question.

Replacement parts are available only for items currently in production. Costs will apply to any replacement parts for items that are out of warranty. Contact service@stickley.com for more information.

For both Stickley and non-Stickley branded products, contact service@stickley.com for assistance with warranty claims. Note, however, that for non-Stickley products, warranties and decisions are made independently of Stickley Customer Service, as we act merely as a facilitator between the customer and the manufacturer.

Stickley is very proud to offer a Limited Lifetime Warranty on manufacturing defects in casegoods furniture for the life of the original owner.

We offer a Manufacturer’s Limited Lifetime Warranty against defects on all casegoods except dining and office chairs. Should the furniture fail structurally at any time during the lifetime of the original owner because of workmanship or material, we will repair or replace it at our discretion. Power recliner/incliner mechanisms are warranted for a three-year period.

Stickley offers a Five-Year Manufacturer’s Limited Warranty against defects on the following: dining chairs, office chairs, finishes, and mechanical devices (clock movements, recliner mechanisms, etc.). Should these items fail within five years of purchase due to manufacturing defects, we will repair or replace it at our discretion.

This warranty does not apply to fabric or leather supplied by Stickley or the customer. Warranty does not apply to customer damage, alteration, or accident. Seasonal wood movement on solid wood products is normal and is not considered a warranty issue. To view and print the Stickley warranty in its entirety, please click here: Returns, Refunds & Warranties.

We believe so strongly in the integrity of our workmanship that we offer you the Stickley Lifetime Promise. We want you to be truly pleased with your Stickley furniture as it becomes an important part of your family for generations to come. With proper care, and the Stickley Lifetime Promise, you can be assured that your Stickley furniture is destined to become a cherished family heirloom.

Stickley wholly owns three manufacturing facilities, where furniture is made to the same exacting Stickley standard: Manlius, New York, our headquarters where most of our solid-wood furniture is manufactured; Archdale, North Carolina, which is our upholstery plant; and Stickley International, our factory located in Vietnam. While ownership of the three plants allows us to use the facility that is best suited for the specific product, approximately 90% of our furniture continues to be manufactured in the United States.

Simply put, veneer is a thin slice of wood. Good veneers are approximately the thickness of a credit card. Some veneers can be as thin as a sheet of tablet paper. There are times when veneer construction is preferable to solid wood construction because of its versatility and resistance to expansion and contraction.

The decorative veneers used by Stickley and other fine furniture makers bear no resemblance to the paper-like veneers used in mass-produced furniture. High-quality wood veneers are also necessary for hand-crafting the beautiful inlay patterns that Stickley is famous for.

Solid wood expands and contracts because it is a cellular material that reacts to changes in humidity. Wood takes in moisture during the humid summer months and releases moisture in the dry winter months. It is impossible to completely prevent wood movement in solid wood furniture. We engineer our designs to allow for this natural phenomenon. Minor wood movement does not affect the structural integrity of the furniture and is not considered a defect.

In general, caring for your Stickley furniture is as easy as light dusting, occasionally wiping it with a slightly dampened soft cloth, and protecting it from damaging extremes. Please refer to our Furniture Care Guide for more advice on caring for your fine furniture. Specific care questions not answered there may be directed to our craftspeople via our contact form.

You should use extreme caution when storing solid wood furniture for any length of time, even when it’s stored in a “climate-controlled” facility. Extreme variations in temperature and humidity can harm the wood and the finish, in some cases causing irreparable damage. If your furniture is damaged due to these circumstances, it will not be covered under your warranty.

You can chat in to us to us here on ShopStickley.com to request different finishes. If you’re in a retail area, visit your nearest Stickley company showroom to order additional finish options.

The crinkle noise from most luxury cushions is caused by the down-proof ticking material that is used to construct the cushion inserts. This is a very expensive, densely woven material designed to add body and support to the cushion, while preventing the feathers from poking through the surface. The characteristic sound is the ticking material flexing inside the cushion.

Rotating means flipping the cushions over, and, on sofas with more than one cushion, changing their location (the right end cushion is flipped and moved to the left end of the sofa). Cushion rotation keeps the casing positioned properly on the cushion core and also evens out the impact of frictional wear and sun exposure on the fabric. We recommend rotating loose cushions weekly or bi-weekly, depending on the amount of use the piece receives.

Fabric and leather care varies widely depending upon the fabric or leather
characteristics. There are many products available for cleaning leather and upholstery, but what works on one item may ruin another, so please use caution. Always test products in an inconspicuous area before applying. Please refer to
our Furniture Care Guide for more advice on caring for your fabric or leather. Specific care questions not answered there may be directed to our craftspeople via our contact form.

FABRICS: Regular vacuuming or light brushing will prevent the build-up of dust and grime which can damage the fabric over time. For specific stain removal, it may be necessary to contact a professional cleaner. Please do not machine wash Stickley fabric casings but use a quality dry cleaner when cleaning is necessary. For furniture upholstered with fabric, Stickley indicates which of the four industry standard cleaning codes applies to the primary fabric on the furniture. The code is on a label affixed to every product, usually on the deck (beneath the seat cushions) or on the black cambric fabric on the bottom of the piece. This cleanability code will state whether the fabric is safe to clean with water (W), solvents (S), or both (W/S). Some fabrics have a code of X, which means clean with a brush or vacuum only.

LEATHERS: Regular vacuuming or dusting with a clean white cloth will prevent the build-up of dust and grime which can damage your leather furniture over time. Specific cleaning instructions vary widely depending upon the type of leather being treated. Your Stickley retailer can provide you with information regarding the type of leather on your furniture if you don’t have that information. Blot (don’t rub) spills as quickly as possible to avoid stains. It is advisable to contact a professional leather cleaner to remove most stains. Uncoated leathers, such as aniline, semi-aniline and nubuck, have surfaces which can readily absorb liquids and oils. Avoid using soaps or creams on these leathers. Coated leathers, such as pigmented leather, are more resilient and can be cleaned occasionally with a slightly damp soft white cloth and mild soap. Always test the cleaning method on an inconspicuous location before cleaning the leather.

You can chat in to us to us here on ShopStickley.com to request different fabrics and leathers. If you’re in a retail area, you can also visit your nearest Stickley company showroom to order additional upholstery cover options.

No. Regular (weekly) vacuuming is the best care you can provide for your hand-knotted rug. Vacuuming removes the dirt and grit that can sift down into the foundation of the rug and damage the fibers over time. Wet cleaning should only be done as needed, generally no more than every two or three years, and should be performed by a professional cleaning service that specializes in hand-knotted rugs.

Stickley has introduced a rug-cleaning product called Stickley Rug Cleaning Solution, which is non-toxic to family and pets and easy to use for spot removal. Please contact your Stickley retailer for more information. Always test any cleaning product on an inconspicuous area before using and follow manufacturer’s instructions carefully. Specific care questions not answered here may be directed to our craftspeople via our contact form.

The wool used for our Tibetan rugs is from Tibetan Highland Sheep. The wool from these hardy animals can grow up to eight inches long. We feel this is the finest and longest lasting wool for our hand-knotted rugs. One of the characteristics of Tibetan rugs is a period of “shedding” when first used. This is a temporary process and completely natural. Frequent vacuuming will help.

Yes. If you're outside the New York Metro area, learn about our national To-the-Trade program here. If you're in the New York Metro area, visit this page to learn about our retail trade showrooms.