Warranties and Repairs – For deliveries made into our local delivery area, delivery damage should be reported immediately to our Customer Service department. Defective merchandise will be handled in a manner consistent with the manufacturer’s warranty. We reserve the right to repair or replace damaged or defective merchandise at our discretion. Consistent with the manufacturer’s warranty and to the manufacturer’s specifications. We are not responsible for damages if the furniture is moved from the place of delivery, except for manufacturing defects as covered by the manufacturer’s warranty. All warranties will be null and void if upon INSPECTION the merchandise shows signs of misuse and/or abuse. On merchandise sold “as is” or “final sale”, there will be no refunds., no exchanges, no cancellations, no warranties, and no service relative to the merchandise except as agreed to as a condition of the sale and so noted in the sales order. Fabric mills do not guarantee color fastness or wearing of fabrics or leathers. Consequently, we will not be able to honor adjustments, claims or credits for these materials and the properties of the material.
Return Policy – Merchandise is not returnable or cancelable, no refunds are available. No returns will be accepted for non-warranty related reasons. If you have chosen to pick up your furniture from one of our showrooms, it is your responsibility to inspect the product before you take possession. Any concerns you may have with the condition of the merchandise must be noted on the sales order at the time you take possession. If an item arrives damaged on delivery or it is otherwise damaged before your taking possession, notify the delivery team and note the damage on delivery documents. Arrangements will be made to correct the damage by a qualified furniture repair technician. We reserve the right to repair or replace your furniture as deemed necessary and solely at our discretion. Any exception to the NO RETURN policy will result in a 25% restocking fee.
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